Return & Refund Policy
Thank you for shopping with HODANS. Your satisfaction is extremely important to us. If you are not completely happy with your purchase, we’re here to help.
30-Day Return Policy
You have 30 calendar days from the date of delivery to request a return for eligible items.
To qualify for a return:
1. The item must be unused
2. The item must be in the same condition that you received it
3. The item must be in its original packaging
4. Proof of purchase (order number or receipt) is required
Items that do not meet these conditions may not be eligible for a refund.
How to Initiate a Return
To start a return, please contact us at:
Include the following information:
1. Your order number
2. The item(s) you wish to return
3. The reason for the return
Our customer support team will review your request and provide return instructions along with a return authorization if approved.
Please do not send items back without contacting us first.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item was defective
- The item was damaged during transit
- We made an error with your order
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking confirmation.
Refund Processing
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
If approved:
1. Your refund will be processed to your original payment method
2. Processing time may vary depending on your bank or payment provider
3. Most refunds are completed within 5–10 business days
Shipping fees (if applicable) are non-refundable unless the return is due to our error.
Exchanges
If you would like to exchange an item:
1. Follow the return process above
2. Place a new order for the desired item
Exchanges are processed separately from returns to ensure faster service.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at:
Include photos of the product and packaging so we can quickly assess the issue and arrange a replacement or refund.
Policy Updates
HODANS reserves the right to update or modify this Return & Refund Policy at any time. Changes become effective immediately upon posting to our website.
Thank you for choosing HODANS.
We truly appreciate your trust in our products and are committed to providing exceptional customer service.