Cancellation Policy
At HODANS, we understand that sometimes plans change. If you need to cancel your order, please review our policy below.
Cancellation Timeframe
You may cancel your order within 1 hour of placing it.
We process orders quickly to ensure fast shipping. After the 1-hour window, your order may already be in processing or shipping status, and cancellation may no longer be possible.
How to Cancel an Order
To request a cancellation, please contact us immediately at:
Include:
1. Your order number
2. A clear request to cancel the order
Our customer support team will check the status of your order and confirm whether cancellation is still possible.
Please note: Cancellation requests are not guaranteed until you receive confirmation from our team.
Refund for Cancelled Orders
If your cancellation request is approved within the 1-hour timeframe:
1. A full refund will be issued to your original payment method
2. Refund processing may take 3–7 business days, depending on your bank or payment provider
You will receive an email confirmation once the refund has been processed.
Late Cancellation Requests
If your order has already been processed or shipped, we may not be able to cancel it.
In this case, you may:
1. Wait for the item to be delivered
2. Follow our Return & Refund Policy to initiate a return
Return shipping costs may apply according to our Return Policy.
Policy Updates
HODANS reserves the right to update or modify this Cancellation Policy at any time. Changes become effective immediately upon posting to our website.
If you have any questions regarding order cancellations, please contact us:
Thank you for choosing HODANS. We appreciate your understanding and cooperation.